Wheal Education Ltd

Terms of Service

By accessing the tuition services, you agree to the following terms and conditions. If you disagree with any part of these terms and conditions, you must not use the service.

Fees and Payment

Payment must be made at least 24 hours before the first session commences. After the first session, Wheal Education Ltd will invoice for the following month’s/block’s sessions. Books, Thoughts and Talks bundles are payable in six-week blocks.  All payments must be made upfront before any sessions via electronic bank transfer.

Client Obligations

The Client must provide a quiet place for the pupil to work, free from interruptions and with access to suitable, functioning equipment. Sessions will begin promptly at the agreed time for the agreed duration. The pupil will need something to write with - a pencil for maths, a pen or a pencil for English. Paper will need to be provided - squared for maths and lined for English. It is suggested to keep these compiled in a folder or exercise book. The pupil must have something to write on during the session, such as a whiteboard, tablet or scrap paper. Free or digital resources will be utilised as much as possible however, the Tutor may make reasonable requests for additional purchases such as practice assessments, workbooks, or other suitable resources to support learning. It is the responsibility of the Client to purchase these goods. The Tutor does not accept responsibility for exam results.

Children’s conduct and behaviour will be of an acceptable standard whilst tutoring occurs. Whilst online, in the unlikely event that behaviour becomes too problematic and the learning process is jeopardised (especially where group sessions are concerned), the Tutor will mute the individual and may subsequently remove them from the session at their discretion. In the circumstance of face-to-face tuition, the Tutor will use professional discretion to best maintain learning and inform the Client with regard to pupil behaviour.

No refunded payment can be made should a pupil miss learning due to inappropriate behaviour. If there are Special Education Needs that need to be considered, it is imperative that the Client communicates this information during the initial consultations.

Cancellation Policy

After the first session, all sessions are paid upfront on a monthly basis. As a small business, there will be no refunds given in the case of illness as the pupil’s place will be reserved. In the case of holidays, the Client should give Wheal Education Ltd at least one week's written notice in order to receive credit toward the next month’s tuition sessions. If the Tutor needs to cancel a session, as much notice as possible will be given and the Client will receive credit toward the next month’s tuition sessions. When the time comes to stop sessions, please give one month’s notice in advance. Any sessions that are already paid for are non-refundable.

Lateness

If pupils are not prepared to start the session after 15 minutes, the session will be cancelled and non-refundable. If pupils join the session before then, the lost time will not be made up and the session will finish at the usual time.

Additional Group Session Policy

There will be no refunds given for missed sessions as the group will still run in the case of absence.

In the case of Books, Thoughts and Talk it is the Client responsibility to ensure that the pupil has read and/or listened to the focus text prior to the session. Please note it is the complexity of the analysis that determines the age-appropriateness of the session, not the text itself. Some books are read aloud, and some are animated versions.

Safeguarding

The Client must not record or take any photos during the sessions. The Tutor may record sessions or take photos, but only with the written permission of all Clients. The Tutor will never contact the pupil outside of sessions and the pupil must not make contact either. During sessions, a responsible adult (other than the Tutor) must be present at the premises at all times during tuition. If the Tutor has any safeguarding concerns, any relevant agencies will be notified. The Tutor has an enhanced DBS certificate.

Homework

Research suggests that at primary age, homework does not have any significant impact on progress – better to let them rest, play and read! However, the Tutor may set some optional practise, play or preparation tasks at their own professional discretion.

Books, Thoughts and Talk focus texts must be read and/or listened to prior to the session. The number of texts may vary from week to week depending on the length of the book.

Feedback

Brief feedback for parents/carers will be provided at the end of the session. For more detailed feedback, this time must be deducted from the session time.

Approval

Acceptance of the services will be taken to represent agreement to these Terms and Conditions.